BEHIND THE MAKING:Melanoir is a one woman brand run by Mulan Duong. Everything is handmade to order in my small studio in Boston, MA.
How long until I receive my order?Production usually takes 2 - 4 weeks depending how many orders are in queue. (This does not include shipping time). The production times are subject to change and extended during sale events and holiday season due to higher volume of orders. Multiple items orders will require longer production time.
Need before a certain time? Please email me before ordering so that I can confirm. Any other questions, please contact here.
Do you do custom sizes?Absolutely! Everything is made to measure. I may not have it listed but I can work up to a 3XL, you can email me at firstname.lastname@example.org with your measurements so I can make a personal listing. Please note that larger garments requires more material so there will be an extra cost to your order. ($5 - $10)
What are the shipping costs and how long will it take once it ships?USA: $7.25 | 2-5 Business Days
Canada: $15+ | 1-2 Weeks
International: $25+ | 1-3 Weeks
*Shipping cost is exactly what I have to pay including packaging materials.
*Additional charge will apply when more than one item is purchased due to the weight of the package.
*Please remember that the delivery time varies, I do not have control over custom fees as well as clearance custom holds!
*I am not responsible for any lost/stolen packages. Once it is out of my hands, it is up to the mailman to get it to you.
What is your return policy?All sales are final. No refunds will be accepted as everything is made to order for you. Exchanges are possible. Please send me an email. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Where do you ship to?Worldwide EXCLUDING Russia and APO/FPO addresses.
Tracking number is ALWAYS included once your order ships.
*It is the customer’s responsibility to ensure that the correct and proper shipping address is provided on the order invoice; I am not responsible for any lost packages that are caused by an incorrect shipping address provided on the invoice. Please review the details of your order and inform me of any mistakes immediately to avoid any complications or delays with your order.
I am a friend of your friend, acquaintance, a model that can promote your designs... Can we do a trade?No, sorry. I can not please everyone so no special treatment can be given. I take pride in my hard work and I can support you as much as you can support me.
Curious to see the product reviews? Visit my Etsy store!