FAQ

BEHIND THE MAKING:

Melanoir is a one-woman brand run by Mulan Duong. Everything is handmade to order in my small studio in Boston, MA.

How long until I receive my order?

Production takes 2 - 5 weeks depending how many orders are in queue. (This does not include shipping time). The production times are subject to change during sale events and holiday season. Need before a certain time? Please email me before ordering so that I can confirm. Any other questions, please contact here.
*Orders with 3 items or more may take longer.
*Orders during sale events may take longer.


What are your payment options?

PAYPAL only through my website.

What are the shipping costs and how long will it take once it ships?

USA: $5 | 2-5 Business Days
Canada: $10 - $15 | 1-2 Weeks
International: $15 - $25 | 1-4 Weeks
*Additional charge will apply when more than one item is purchased due to the weight of the package.
*Please remember that the delivery time varies, I do not have control over custom fees as well as clearance custom holds!
*I am not responsible for any lost/stolen packages. Once it is out of my hands, it is up to the mailman to get it to you.

I didn't realize my order was going to take this long, can I cancel?

You have 24 hours to cancel otherwise there will be a 20% cancelling fee. Once it's already been shipped out, no cancellations will be accepted.

What is your return policy?

All sales are final. No refunds will be accepted as everything is made to order for you. Exchanges are possible. Please send me an email. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Where do you ship to?

Worldwide EXCLUDING Russia and APO/FPO addresses.
Tracking number is ALWAYS included once your order ships. USA orders will receive an email from Paypal. International orders will receive an email from shopmelanoir@gmail.com.
*It is the customer’s responsibility to ensure that the correct and proper shipping address is provided on the order invoice; I am not responsible for any lost packages that are caused by an incorrect shipping address provided on the invoice. Please review the details of your order and inform me of any mistakes immediately to avoid any complications or delays with your order.

I am a friend of your friend, acquaintance, a model that can promote your designs... Can we do a trade?

No, sorry. I can not please everyone so no special treatment can be given. I take pride in my hard work and I can support you as much as you can support me.



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